CodvyaeBooks

Purchase Policies

Refund and Cancellation Policy

Clear refund rules for digital PDFs, eBooks, study material, quiz access, and future preparation subscriptions.

Last updated: 2026-07-04Version: 2026-07-04Canonical: /refund-cancellation-policy
Digital PDF/eBook access milne ke baad refund generally available nahi hota. Duplicate payment ya access issue jaise cases review ho sakte hain.

Digital Product Rule

PDFs, eBooks, notes, study material, model papers, test-series access, quiz portal access, and downloadable/online preparation content are digital products.

After successful payment and successful download, access generation, or digital delivery, refund is generally not available except in the limited cases below.

Cancellation Before Delivery

Orders can be cancelled only before successful payment or before digital access/download is delivered.

Refund May Be Considered Only For

  1. Duplicate payment for the same order/product.
  2. Payment deducted but order was not generated.
  3. Wrong product delivered due to a website/system error.
  4. Payment deducted but access/download/order delivery was not provided.
  5. File is technically corrupted or inaccessible and is not fixed or replaced after a support request.
  6. A technical issue from Codvya eBooks side prevents delivery or access.

How To Request Refund Review

Email Support@codvya.com or WhatsApp +91 9660261849 with your order ID, payment ID, registered email/phone, issue description, and screenshots if applicable.

Refund requests should be made within 7 days of purchase unless applicable law, bank rules, or payment gateway rules require otherwise.

Expected review timeline: 3-7 working days. Complex payment gateway, bank, legal, or fraud-review cases may take longer.

If Refund Is Approved

Approved refunds will be processed back to the original payment source where possible, subject to payment gateway, bank, and UPI/app timelines.

Payment gateway and bank timelines may vary. We do not promise instant refunds unless such a feature is technically implemented and approved by the gateway.

No Refund Cases

  • Change of mind after purchase.
  • Exam postponed, cancelled, rescheduled, pattern changed, or vacancy changed.
  • User bought the wrong product by mistake.
  • User expected guaranteed selection, job, rank, marks, or official material.
  • Digital content has already been downloaded, accessed, delivered, or account access generated, except for the eligible issue cases above.
  • Misuse, sharing, piracy, resale, account violation, abusive conduct, fraud, chargeback misuse, or policy breach.

Cancellation

Digital orders usually cannot be cancelled after successful payment, download link generation, account/dashboard access, or content delivery.