Grievance Officer Details
- Name: To be updated before final launch.
- Designation: Grievance Officer
- Email: Support@codvya.com
- Entity/platform: Codvya Technologies / Codvya eBooks
Complaint Categories
- Payment issue
- Refund issue
- Access/download issue
- Content correction
- Privacy/data request
- Copyright complaint
- Account issue
Required Details From User
- Full name
- Registered email
- Order ID/payment ID if applicable
- Clear description of the complaint
- Screenshot, payment proof, file name, URL, or other proof if applicable
Acknowledgement and Resolution Timeline
- Acknowledgement: within 48 hours where applicable.
- Resolution: within one month where applicable, or sooner where possible.
- Complex legal, copyright, payment gateway, bank, fraud-review, or third-party issues may take longer.
How To Submit
Email Support@codvya.com with the relevant subject prefix such as [Grievance], [Refund Request], [Copyright Complaint], or [Privacy/Data Request].